Privacy Policy

Superapi.com.au may receive personal information from You about others.

Through Your use of the Service, superapi.com.au may also collect information from You about someone else. If You provide superapi.com.au with personal information about someone else, You must ensure that You are authorised to disclose that information to superapi.com.au and that, without superapi.com.au taking any further steps required by applicable data protection or privacy laws, superapi.com.au may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, superapi.com.au’s identity, and how to contact superapi.com.au.

Where requested to do so by superapi.com.au, You must also assist superapi.com.au with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

Superapi.com.au collects, holds, and uses Your personal information for limited purposes.

superapi.com.au collects Your personal information so that we can provide You with the Service and any related services. In doing so, superapi.com.au may use the personal information we have collected from You for purposes related to the Services including to:

a. verify Your identity,

b. administer the Service,

c. notify You of new or changed services offered in relation to the Service,

d. carry out marketing or training relating to the Service, or related services

e. enable other approved approved parties to carry out marketing relating to the Service, or related services

f. assist with the resolution of technical support issues or other issues relating to the Service,

g. comply with laws and regulations in applicable jurisdictions, and

h. communicate with You.

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. superapi.com.au will only use Your personal information for the purposes described in this Policy or with Your express permission.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.

Superapi.com.au can aggregate Your non-personally identifiable data.

By using the Service, You agree that superapi.com.au can access, aggregate and use non-personally identifiable data superapi.com.au has collected from You. This data will in no way identify You or any other individual.

superapi.com.au may use this aggregated non-personally identifiable data to:

a. assist us to better understand how our customers are using the Service, or related services

b. provide our customers with further information regarding the uses and benefits of the Service, or related services

c. enhance small business productivity, including by creating useful business insights from that aggregated data and allowing You to benchmark Your business’ performance against that aggregated data, and

d. otherwise to improve the Service.

Superapi.com.au holds your personal information on servers located in Australia and Singapore.

We use third party data hosting providers to host our Services on servers located in Australia and Singapore.

By entering personal information into the Services, you consent to your encrypted personal information being hosted securely on servers located in Australia, with some of our backup storage on secure servers in Singapore. We may use servers in Singapore at peak times as hundreds of thousands of Australians use superapi.com.au each year to start their new job. While your personal information will be stored on servers located in Australia and Singapore, it will remain within superapi.com.au’s effective control at all times. Our data hosting provider’s role is limited to providing a secure hosting and storage service to superapi.com.au.

Superapi.com.au uses industry best practice to protect your personal information.

superapi.com.au uses SSL data encryption in transit for both the website and database and LUKS (Linux Unified Key Setup) for data at rest. Both of these conform to the latest industry standards.

superapi.com.au is committed to protecting the security of Your personal information and we take reasonable precautions to protect it from unauthorised access, modification or disclosure.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

Superapi.com.au only discloses Your Personal Information in limited circumstances.

superapi.com.au will only disclose the personal information You have provided to us to entities outside the superapi.com.au group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

You should be aware that superapi.com.au may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

Superapi.com.au does not store Your identity documents, bank account, or credit card details

superapi.com.au is a free service for consumers and employees, and has no need to collect Your credit card details.

If You are an employee, superapi.com.au may request Your personal bank account information, including BSB and Account number, via a third party technology provider, for the provision of the service only, and will not store this information, nor use this information to charge You for the service in any way. The information will be encrypted at all times when it is transmitted for the purposes of delivering the service.

If You are an employee, superapi.com.au may request Your identity documents including but not limited to Your Passport, Drivers Licence, and Medicare card via a third party technology provider, for the provision of the service only, and will not store this information, The information will be encrypted by our service provider at all times when it is transmitted for the purposes of delivering the service.

If You are an employer, we may collect Your credit card information or BSB and Account number for the purposes of billing You for this service via a third party technology provider, for the provision of the service only, and will not store this information, nor use this information to charge You except with Your explicit permission and consent via Our third party technology provider. The information will be encrypted at all times when it is transmitted for the purposes of delivering the service.

You may request access to Your personal information

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at [email protected]

superapi.com.au will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).

We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

Superapi.com.au uses cookies

In providing the Service, superapi.com.au utilises "cookies". A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

You can opt-out of any email marketing communications via an unsubscribe link contained in the email.

superapi.com.au sends product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. superapi.com.au will remove You at Your request.

You are responsible for transfer of Your data to third-party applications.

The Service may allow You, the User or Subscriber, within the relevant feature or subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. superapi.com.au has no control over, and takes no responsibility for, the privacy practices or content of these applications.

You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.

superapi.com.au has a privacy complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:

11.5 We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:

• by e-mail at [email protected] and

Our Privacy Officer will endeavour to:

• provide an initial response to Your query or complaint within 10 business days, and

• investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This policy may be updated from time to time

superapi.com.au reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. superapi.com.au will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.